CQC's annual Report Published: What does that mean for you? 

What the Latest CQC Report Means for You CQC annual report and accounts 2023 to 2024 - GOV.UK

The Care Quality Commission’s (CQC) 2023/24 Annual Report is out — and it has a strong message for adult social care:

Digital isn't a nice-to-have anymore — it’s part of what “good” looks like.

In an ever-evolving sector, the ability to use digital tools well, share data securely, and build confident, capable teams is being recognised as essential. Whether it’s care planning, governance, or compliance — digital confidence is becoming a key measure of a ‘well-led’ service.

What’s the CQC Saying?

Digital care records make a real difference
Services using assured systems are more responsive, more person-centred, and more efficient. It’s easier to track care, evidence outcomes, and reduce risk.

Being ‘well-led’ now includes digital maturity
Leaders are expected to support safe, secure, and smart digital practices across their organisation — not just at the top level, but everywhere.

Everyone needs digital confidence
Digital success isn’t just about the tech — it’s about your people. The CQC recognises the importance of inclusive training, support, and access to tools that work in real care environments.

Regulation is changing
The provider portal and wider shift to data-led monitoring means digital skills and systems are no longer optional. Providers need to be able to share accurate, up-to-date data — and show how they’re using it to improve care.

Enter the Sussex Digital In-Reach Team

We’re here to help care providers across Sussex confidently respond to the CQC’s digital expectations — no jargon, no pressure, just the right support, at the right time.

We don’t sell systems — we help you make smart, informed decisions and connect you with trusted guidance and resources.

Here’s what we offer:

Support in choosing an assured Digital Social Care Record (DSCR)
We help you explore your options and connect with suppliers that fit your service — aligned with NHS and CQC frameworks.

Help with cyber security and the DSPT
We’ll guide you through the Data Security and Protection Toolkit (DSPT) — essential for keeping data safe and meeting compliance standards.

NHSmail support
Need secure communication with health professionals? We’ll help you get set up and use NHSmail confidently.

Introducing the Plexus Shared Care Record
We also support awareness and readiness for Plexus — the shared care record for Sussex that allows health and care professionals to access essential information across organisations.
Being part of Plexus means better joined-up care and a more informed picture of the person — something the CQC increasingly values when looking at safe and responsive care.

Workshops, training & one-to-one sessions
From digital basics to staff confidence building, we offer tailored support for your whole team.

Navigating funding opportunities
When digital innovation funding becomes available, we’ll help you understand what’s on offer — and how to access it.

Let’s Move Your Service Forward

The CQC is clear: digital capability is now a key part of care quality. Whether you're just starting your journey or looking to strengthen what you’ve already built, the Sussex Digital In-Reach Team is here to help.  

Practical, friendly, expert support — built around your needs.

 Get in touch today to see how we can help: https://sussexdigitalteam.co.uk/ or email us on: nada@sussexdigitalteam.co.uk